How do I get paid using Square on my jotform

  • svcsoccer
    Asked on July 16, 2019 at 5:43 PM

    hello i have a camp registration form and it shows that is processed my test payment but it hasn't show up on my square account as a sale yet for today? how do i know that the people i have registering are actually being charged and are completing payment? when will the sale show up on my side of square so i can see it?

  • Elton Support Team Lead
    Replied on July 16, 2019 at 6:32 PM

    In order to capture live payments using Square, you have to ensure that the Square Integration is set to Live Mode in the Square payment settings.

    Example:

    How do I get paid using Square on my jotform Image 1 Screenshot 30

    As of checking your form submissions, the 2 submissions don't have any data on the payment field so I assume your payment field was not required when these submissions were made.

    How do I get paid using Square on my jotform Image 2 Screenshot 41

    Since the payment field is now required in your form, users will now be obliged to pay before they can submit the form. Once there's a successful payment, you should see the payer's info on submissions as well as received them on your Square dashboard.