BROKEN LINKS FOR UPLOADED FILES

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    TreehouseStickers
    Asked on March 07, 2013 at 07:42 PM

    I got a form submission email, but the file has not been sent to my dropbox, and when I try to download the file from Jotform, i get an XML file that says access denied. Help!

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    jeanettebmz
    Answered on March 07, 2013 at 07:58 PM

    It looks there is a glitch I am assigning this to 2nd level

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    eicom
    Answered on March 21, 2013 at 01:15 AM

    I am experiencing the same error and many others are too:

    http://www.jotform.com/answers/182748--Access-Denied-or-XML-Error-when-downloading-a-file-from-a-form-submission

    http://www.jotform.com/answers/182467--Access-Denied-when-downloading-a-file-from-a-form-submission

    http://www.jotform.com/answers/155988-file-upload-not-working

    http://www.jotform.com/answers/186338-Broken-links-for-Uploaded-files-XML-and-AccessDenied-errors

    http://www.jotform.com/answers/175896-Access-denied-by-opening-includes-

     

    In my case, there is a problem with the submission timestamped "2013-03-20 14:35:17" in the following form: http://www.jotform.com/form/13174043172 

    Please try and download file attached to that submission. It seems like there is a problem when the file name of an uploaded file contains spaces.

    This is really annoying, and it seems that it is not being fixed. Maybe its time to look for another form service?

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    eicom
    Answered on March 21, 2013 at 01:18 AM

    I sent you a question about the same problem (regarding another submission) through your Contact Us page (http://www.jotform.com/contact/) on February 19, 2013. I have still not heard anyting form you.

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    jeanettebmz
    Answered on March 21, 2013 at 01:28 AM

    @eicom

    I am very sorry to hear your questions posted back in Feb 19 has not been followed up. Please open a new thread with your case so we can also escalate it to our developers if necessary

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    eicom
    Answered on March 23, 2013 at 05:09 AM

    @jeanettebmz: I just realized that my question had actually been answered. My apologies. I have not posted my question about the new, similar problem in that thread.

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    liyam
    Answered on March 28, 2013 at 06:56 PM

    Hello, TreehouseStickers and eicom. We made some updates on the system which fixes the broken links problem for uploaded files for the next coming submissions.  If you continue to experience files with broken links for your next coming submissions, please do let us know.

    Thanks, and we apologize for your inconveniences.

    -Liyam