i can't access my form

  • Profile Image
    asunakoperasi
    Asked on March 07, 2013 at 11:16 PM

    hello , my name is oka

    i have troubleshot with my own form. i can't view the form be cause the security alert

    "form.jotform.me uses an invalid security certificate.

    The certificate is only valid for the following names:
      secure.jotform.com , jotform.com 

    (Error code: ssl_error_bad_cert_domain)"

    I input in my website . the error since march 07th,2013. Please help me to fix this

    iam upload the screenshot

    thank you , iam sorry my english is too bad

     

    my url form :

    https://asunagroup.com/financial/contact/

    https://asunagroup.com/financial/omoshikomi/

  • Profile Image
    ardy0689
    Answered on March 07, 2013 at 11:43 PM

    Hello Oka, this usually happens when your website uses self signed SSL certificate. It means your whole website is running a secured connection (https://) but not signed by a trusted SSL provider.

    Could you try reembedding the form using a secured form by checking the Secure Form check box. Also, please try to embed using IFRAME like the one shown in the illustration below

     

    Lastly, if the secured link given to you starts with "https://secure.jotform.me" please change it into "https://secure.jotform.com".

    Please let us know if this works for you. Thanks

  • Profile Image
    asunakoperasi
    Answered on March 07, 2013 at 11:58 PM

    thank you for the respons, i have fixed the problem.

  • Profile Image
    ardy0689
    Answered on March 08, 2013 at 12:14 AM

    Hello,

    I am glad it is fixed now.

    If you have any future inquiries or problems please do not hesitate to post them in the forum.

    Thanks