Trying to upload 28k pic for avatar and the arrows have been spinning for 15 mins

  • Profile Image
    donnashanks
    Asked on March 08, 2013 at 09:31 AM

    Trying to upload a pic for my avatar and it just keeps cycling.  

    I've logged off and back on, refreshed the page, same result.

     

    Help. 

  • Profile Image
    glennlee
    Answered on March 08, 2013 at 09:42 AM

    Hi there,

    Can you please check if your image size is less than 250kb. 250kb is the file size limit.

    Thanks 

  • Profile Image
    donnashanks
    Answered on March 14, 2013 at 08:14 AM

    Am I missing something?  

     

    The image is 28 kb. Isn't that less than 250 kb? 

     

     

  • Profile Image
    glennlee
    Answered on March 14, 2013 at 08:55 AM

    Hi Donna,

    Yes , you are correct. Sorry about that.

    If there is a problem uploading your avatar pic you can simply create an account on gravatar.com with the same email address you created your account on Jotform. Then upload your picture.

    After you uploaded your picture in gravatar, go to your account in Jotform ,click profile.

    Change Avatar to Use Gravatar,then click save.

    I hope this helps. Thanks.