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    Invalid SSL certificate against 'secure.jotform.me' domain

    Asked by AMKMCchurchcamp2013 on March 08, 2013 at 11:54 AM

    Good day. A church registration form was created on Jotform for registration purposes for an upcoming church camp within our church community. However, we have received feedback from friends that Internet Explorer and Safari are blocking our church camp webpage. As such, our friends who use IE and/or Safari would not be able to access the online registration form we have provided for them.

    Might it be due to your installation of an invalid SSL certificate against your 'secure.jotform.me' domain? We realised that browsers like IE and Safari may block invalid sites with invalid SSL certs by default unless user chooses to grant the exception explicitly.

    Please advise. 

    Thanks and Regards,

    Joshua

     

    Page URL:
    http://www.amkmc.org.sg/churchcamp.html

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    Answered by sidharth_kch on March 08, 2013 at 12:28 PM

    Hi Joshua,

    I just checked your site where you have hosted JotForm "Church Camp 2013 Registration Form" and i was able to browse your form in IE/Mozilla and chrome but there  is nothing wrong with your website and SSL certifications.

    I'm unable to replicate this issue. Could you please specify the version of Internet Explorer exhibiting this issue and operating system you are using.

    Thanks,

    Sidharth

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    Answered by AMKMCchurchcamp2013 on March 09, 2013 at 04:43 AM

    Hi Sidharth. 

    Thank you for your prompt reply.

    Did you try on Safari? It doesn't seem to work on that browser as well.

    Cheers,

    Joshua 

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    Answered by AMKMCchurchcamp2013 on March 09, 2013 at 07:39 AM

    Hi, 

    Just to add.. Initially the embedded link that we tried was <script type="text/javascript" src="https://secure.jotform.me/jsform/30457634712453"></script> - but this is not working and according to what we know, it seems that Jotform installed an invalid SSL certificate against your 'secure.jotform.me' domain. Browsers will block invalid sites with invalid SSL certs by default.

    But somehow it doesn't work.. so as a temporary work-around, we changed it to : <script type="text/javascript" src="http://form.jotform.me/jsform/30457634712453"></
    script> --- At least this is working. - But we hope to run our form on the secure format, please assist. Thks!

     


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    Answered by jefreylandicho on March 09, 2013 at 09:44 AM

    Can you please try replacing the .ME to .COM in your embed script and see if it works? or try one of the following script below

    http://pastie.org/private/eihvqmyzeiivae1mddcxkq

    Kindly contact us again if the SSL problem still persists.