My account and all forms have disappeared.

  • Harry Burr
    Asked on July 20, 2019 at 4:22 PM

    If you do not sort this out, I am never doing business with JotForm again.


    About 30 mins ago, for some reason none of my forms were accessible. Strange, it just said form not found. I only made the account and the forms about 2 hours ago. I went back to the tab  with JotForm in it and it turns out it logged me out, inactivity, I thought. I tried logging in with my Google account, how I signed up and it didn't work. I selected my google account and it would not work. I am not happy with this because this took me about 2 hours to make and figure out after a lot of headaches. Please sort this out.


    Here are the links to my JotForms.

    https://form.jotformeu.com/92006461929358

    https://form.jotformeu.com/92006258815356

    https://form.jotformeu.com/92006717986365


    None of them are loading, the google account connected is Harry@Trive.UK and I did not delete my account. The forms also took me ages to make and I sincerely hope I can get them back.


    Hope you can help,

    Harry.

    Jotform Thread 1898171 Screenshot
  • Harry Burr
    Replied on July 20, 2019 at 4:40 PM

    Followup 1: I am getting the error 'AUTOSUSPENDED' when logging in.

    Followup 2: I have checked the community forums and apparently because I am asking for somebody to set up a password, that is against the TOS. If you like, you can delete the 'guilty fields' from the form and re-activate my account if possible. So sorry for the inconvenience.
     

  • roneet
    Replied on July 20, 2019 at 10:22 PM

    We have already addressed your concern here:

    https://www.jotform.com/answers/1898172

    Thanks.