Subscription trial periods do not match payment schedules with PayPal

  • Profile Image
    Asked on March 08, 2013 at 06:00 PM

    I am offering my subscribers the option of a weekly or bi-weekly subscription, with a free trial period. So the free trial period would be 7 days for weekly or 14 days for bi-weekly. However, the options given in the PayPal Standard payment integration wizard are: 1, 3, 5, 10, 15, 30, and 60 days in the trial period menu. You'll see in the screenshot below that I am using 5 and 15 days as the closest period to 7 and 14.

     We need the option of 7 and 14 in the free trial selection menu to correspond to the weekly and bi-weekly option given in the payment schedule menu. it is confusing people and changing the appropriate payment schedule for them going forward because the first payment is incongruous with the initial payment day of the week.

    The trial period integration with Jotform is actually the best that I have noticed because it simply gives the option to "enable" the trial period and it automatically corresponds that period of time to the payment schedule you selected from the previous step. Please refer to the comparison in the attached screenshots.

  • Profile Image
    Answered on March 08, 2013 at 06:30 PM


    We can submit this as an additional request for the subscription trial periods. Though, I am not quite sure if this is possible since it might depend on the API's provided by Paypal. You will be informed on this thread once it has been corrected or whatever our developers decision with this. Thanks!

  • Profile Image
    Answered on March 08, 2013 at 06:37 PM

    Great, thank you for the quick and direct response. I will check back periodically for the resolution. You all do a wonderful job with Jotform support.

  • Profile Image
    Answered on March 08, 2013 at 06:40 PM

    We really appreciate that kind feedback about our Customer Support



  • Profile Image
    Answered on March 11, 2013 at 03:35 PM


    1 week and 2 week trial periods are now available for Paypal, Paypal Pro, and Google Checkout payment tools.

    Please clear your browser's cache if you can't see the changes from your side.

    Best regards