What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Compromised?

    Asked by InfinetNW on March 25, 2011 at 08:03 PM

    When I log into my jotform accoutn all but 2 or 3 of my forms ahve been changed and renamed to "send a file"?!?

     

    Has my account been compromised? whats going on? It looks like an error, I have never made an Upload file form before. I need to upgrade mt account too, but i cant do that till i figure out whats going on.

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    JotForm Support

    Answered by NeilVicente on March 26, 2011 at 06:29 AM

    Hi,

    Those forms are most likely created using our Dropbox Forms page.

    Did you, in any case, visit that page and created forms for a number of times? If you never did, it might be that someone has gained access to your account. In that case, I suggest that you change your password immediately to prevent unpermitted access.

    Also, be sure to update your anti-virus software and scan your computer for any malicious software that might be compromising your security. Remember, prevention is better than cure. Thank you for using Jotform.

    Regards,

    Neil Vicente