What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does it take longer than usual to load data submissions?

    Asked by wrizky on March 25, 2011 at 11:10 PM

    I've been waiting for 15 minutes for the Submissions to load, and nothing happens. It's strange, because I can load other webpages very quickly. I think there might be some problem in extjs.cachefly.net's connection since my browser keeps displaying 'transferring data from extjs.cachefly.net'.

    Any illumination?



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    Answered by wrizky on March 26, 2011 at 02:15 AM

    Hi there,

    This is getting a little bit annoying. I've been trying to access my Submissions page for the last 24 hours to no avail. The page keeps loading without practically displaying anything. Anyonw knows what's with this cyclic loading process?



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    Answered by allanftd on March 26, 2011 at 06:17 AM

    Hi wrizky,

    We apologize for the inconvenience. May I ask which browser you're using? I have tried accessing the submissions page for all of your 3 forms and I did not experience delays or difficulty in loading the pages (using Mozilla Firefox 3.6.16 and IE 8). Please try again using any of these browsers and let us know if it happens again.

    Thank you for using JotForm!


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    Answered by ASRA on March 26, 2011 at 06:56 AM

    It seems not to work with Firefox 4. I'm having the same issue.

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    JotForm Support

    Answered by NeilVicente on March 26, 2011 at 08:00 AM


    I logged in to your account using Firefox 4 and I had no trouble accessing the Submissions page. Here's a screenshot for your reference:



    This might be caused by a problem with your internet connection or your browser's cache. Please try restarting your internet connection or clearing your browser's cache. You can clear your cache by pressing shift, ctrl, and delete keys at the same time while you're on the Firefox window. Note: You might want to uncheck browsing history if you don't want them cleared.


    Hope that helps.