What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Outlook crashes when I open a Jotform email

    Asked by thezoocrew on March 10, 2013 at 11:16 PM

    I have recently moved all my email accounts into Outlook 2011 for MAC. I have been using Jotform for 3 years and love it but now when I try to open a form sumission email in Outlook it crashes, everytime.


    I appreicate your help correcitng this.

    Linda Sinclair

    Account - ppkctzc

    Page URL:

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    JotForm Support

    Answered by Welvin on March 11, 2013 at 04:08 AM

    Hi Linda,

    Please try to check your Outlook Character Encoding and set it to UTF-8. Also please try to start Outlook in Safe Mode (Add-ons disabled), see if that makes difference.



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    JotForm Support

    Answered by Welvin on March 11, 2013 at 04:10 AM

    By the way, here's a guide: http://support.microsoft.com/kb/2770017. Thanks