Outlook crashes when I open a Jotform email

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    thezoocrew
    Asked on March 10, 2013 at 11:16 PM

    I have recently moved all my email accounts into Outlook 2011 for MAC. I have been using Jotform for 3 years and love it but now when I try to open a form sumission email in Outlook it crashes, everytime.

     

    I appreicate your help correcitng this.

    Linda Sinclair

    Account - ppkctzc

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    Welvin
    Answered on March 11, 2013 at 04:08 AM

    Hi Linda,

    Please try to check your Outlook Character Encoding and set it to UTF-8. Also please try to start Outlook in Safe Mode (Add-ons disabled), see if that makes difference.

     

    Thanks

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    Welvin
    Answered on March 11, 2013 at 04:10 AM

    By the way, here's a guide: http://support.microsoft.com/kb/2770017. Thanks