Hi - my form is disabled. Can you please enable it?

  • Profile Image
    Asked on July 26, 2019 at 12:36 PM


    My form is disabled - can you please fix this?

  • Profile Image
    Answered on July 26, 2019 at 01:11 PM

    I have checked your account and it is suspended due to phishing features on the form because of requesting credit card information. If your form is meant to process online payments, please make use of our payment widgets (i.e. Paypal) and please avoid using Credit Card on your forms and use similar terms. 

    I also want to share our Terms of Use for your reference.

  • Profile Image
    Answered on July 26, 2019 at 01:24 PM

    Okay - understood. Can you please reactivate the account so I can make those changes to the form?

  • Profile Image
    Answered on July 26, 2019 at 01:35 PM

    I apologize for the delay, I already reactivate your account. I would suggest deleting the form and replace it can prevent future errors or problems. 

    Feel free to contact us again if you need further assistance.