Unable to verify email address on JotForm account

  • Alex Young
    Asked on July 26, 2019 at 5:17 PM

    hi i made some changes on my account and it sent me a email to verify but when i click to verify the email it says the link is not valid. Help!!

    Jotform Thread 1905790 Screenshot
  • AshtonP
    Replied on July 26, 2019 at 6:46 PM

    I can see your account is still a guest account in our system, which is essentially used for a trial purpose. Can you create a new account using a sign-up page? 

    This should allow you to use all benefits of Starter/Free subscription holder to start with. And it will also allow you to verify the email address. 

    I hope this helps.