- purpledragonAsked on March 12, 2013 at 08:28 AM
I Have various forms i have created and use unfortunatly 2 of the forms have stopped sending me email notifications , I spoke previously to someone on your chat window which failed to fix the problem and now another of my forms is not sending some forms to my email address . I use the forms for my customers to give me information which saves me time if the emails are not working or are becomming unreliable i will have to stop using the jot form service which i pay for can you please sort this out my yearly subscription isnt far from being up for renewal which unless this is fixed i wont be renewing
- JotForm SupportWelvinAnswered on March 12, 2013 at 09:35 AM
May we have the affected forms please?
Just in advance, I would recommend you to check and follow instructions given on this article: How to setup email alerts to prevent "emails not being received" issues.
- purpledragonAnswered on March 12, 2013 at 10:18 AM
I have various forms ive found 3 so far that are not working correctly
first form titled contact us no email notification comming from this form
second for entitled uploadyour picturres/designs here no email notification comming from this either
third form entitled bridesmaid/pageboy money box occasional notifications comming from this
as far as im aware all forms have noreply@jotform as the email sender as per your instructions .
Ive just discovered 4 requests for quotes that i missed due to this so not particulay happy please can this be sorted i need a form i can rely on
- JotForm SupportWelvinAnswered on March 12, 2013 at 11:08 AM
Yes, I can see that your settings are set to firstname.lastname@example.org. Please kindly;
1. Check your Spam Folder, the notifications coming from your form may have been filtered as per your mail settings.
2. Add email@example.com to your Safe Sender List or Contact List
3. Review again the article given on my first response and make sure to whitelist Jotform domain that are listed.
I hope this helps. Please get back to us for the results.