Out of views

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    Basher666
    Asked on July 30, 2019 at 02:00 PM

    Hello we are a charity but my free account is out form views - does this re-set itself every month ? and would that be the first of every month ?

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    IvayloK
    Answered on July 30, 2019 at 02:28 PM

    Yes, this is a monthly limit and it resets on the first day of each month. You can read more here:

    https://www.jotform.com/help/355-Form-View-Limits-What-Is-It-All-About

    In order to understand better your account usage and limits, you can check this guide:

    https://eu.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Let us know if we can be of any further assistance.

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    Basher666
    Answered on August 01, 2019 at 12:57 PM

    its the first of the month.. but when you click on my form its still showing the out of data quota page ??

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    IvayloK
    Answered on August 01, 2019 at 02:18 PM

    I checked your account and your forms are functional again. I also checked the Usage tab in your settings. The monthly limits had reset.

    Let us know if we can be of any further assistance.

    1564682952chrome_E2PWD6kvGe.png

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    Basher666
    Answered on August 01, 2019 at 04:31 PM

    the out of data message is still appearing on this link https://form.jotformeu.com/90394730735360


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    IvayloK
    Answered on August 01, 2019 at 05:33 PM

    I have cleared your Form Cache and the link works fine now. Please try to open it again.

    You can also clear the Form Cache yourself, when you experience such issues. You can check and follow this guide:

    https://eu.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you need any further assistance.