Getting an error viewing uploaded files accessed through email notifications

  • Nathan Wilson
    Asked on July 30, 2019 at 3:57 PM

    Hello, 

    We currently use your service on our website for users to be able to upload certain picture or document files from their computer and then they are sent to our company email. 

    I just had somebody try and use it, they were able to upload about 14 files and I did receive an email showing the files. However, when I tried to open any of them, it took me to your website with a "whoops" and a cartoon figure fishing that said they were not available. 

    Also

    at the bottom of the email it said that I exceeded the 15MB limit and the uploads were not attached.

    Is this a problem with your service or with my email (go daddy) provider? Also, are there any restrictions on how many files can be uploaded with your service at any given time? or month? etc? 

    Thank you for your assistance, I look forward to your response. 

    Jotform Thread 1909490 Screenshot
    Page URL: https://form.jotform.com/90997407763169
  • Mike_G JotForm Support
    Replied on July 30, 2019 at 4:34 PM

    If you are getting the error shown in the image below when viewing uploaded files from the email notification sent to your email on form submission, it only means that you are not logged to the account that owns the form when viewing the uploaded files.

    1564518424zt16 26 15 Screenshot 20

    You can disable that setting of your account on this page under "Privacy".

    https://www.jotform.com/myaccount/settings

    Getting an error viewing uploaded files accessed through email notifications Image 1 Screenshot 31

    As for your other concern, I have moved it to another thread considering it is about another topic.

    Here's the link to the new thread — https://www.jotform.com/answers/1909534

    We will be responding to your other concern in that thread soon.