Conditions help: same actions in different conditions

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    Asked on March 12, 2013 at 07:37 PM

    Here is a simple example form for my problem:

    When Company A is selected, the fields Person 1, 2, 3, and 4 should appear.

    When Company B is selected, the fields Person 1 and 2 should appear.

    When nothing or Company C or D are selected, only field Person 1 should be visibile.


    Yet, for some reason Company A only allows Person 1, 3, and 4 to appear.

    The problem is more complex the more conditions you add... basically it seems like if certain fields are dependent on more than one condition, then only one of the conditions will honor that.  (i.e., since "show Person 2" action is part of the Company A condition AND the Company B condition, it will only appear for one of those met conditions, and in this case it happens to appear only for the Company B condition.)

    Anyone know what to do to keep this from happening?

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    Answered on March 12, 2013 at 07:55 PM

    I think  this is the right behaviour your form (I made a clone)

    It looks like Person 1 should be shown when A,B,C, and D are choosen

    And that Person 2 should be shown when Company A OR B are chosen:

    You also need to make sure that ANY (which means OR)  is chosen rather than ALL (which means AND)

    Person 3 and 4 will be only shown when Company A is selected

    Let me know if you still need assistance


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    Answered on March 12, 2013 at 08:06 PM

    Thanks!  Works just like I want.

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    Answered on March 12, 2013 at 08:11 PM


    Hi, I have assisted you over our chat support. And I feel responsible to give you the solution to your issue since I even recommended you to post here.

    You can test this form also A colleague help me workaround on the issue

    You can clone it using this guide -How-to-clone-an-existing-form-from-a-URL

    Basically, in the actions rules, you should avoid using the same set of rules and fields. Just as Jeanette had describe.

    Hope this help. Feel free to inform us if you have further inquiry.