Bliing Concern: Unable to change Credit Card

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    Sam Broome
    Asked on March 13, 2013 at 01:20 AM
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    Welvin
    Answered on March 13, 2013 at 05:59 AM

    Hi Sam,

    Good day! Since you are paying your subscrition to us via Plimus, guide on changing billing information can be found on this thread:

    Update Billing Information (PLIMUS):

    http://www.jotform.com/answers/139648-how-do-I-update-my-payment-method-billing-info-Plimus-only-

    Let us know if you need any further help.

     

    Thanks

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    Sam Broome
    Answered on March 13, 2013 at 12:14 PM

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    moonzkie
    Answered on March 13, 2013 at 12:30 PM

    Hi,

    Your response came without any details, can you please respond directly on this thread instead: http://www.jotform.com/answers/191279-How-can-I-change-my-credit-card-that-you-have-on-file

    Thank you.

  • Profile Image
    sambroome
    Answered on March 13, 2013 at 12:55 PM
    Yes, I do need more help! I've been jumping through hoops to try to change my CC information!!!!!!!!
    I tried what you suggested and still no success. This has gone on too long, closing on two weeks now. I'm wondering why all of my other subscriptions only took a day or two, to change, but weeks with you guys?!?
    I'm asking myself why I'm I trying so hard to give you money?
    You have 24 hours to call me on my cell phone and assist me with this, or I'm cancelling my subscription and bringing my four other friends who currently use your services with me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
    9416859892
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    jeanettebmz
    Answered on March 13, 2013 at 01:36 PM

    We are really sorry to hear about your frustration. The reason why we cannot help in our end with CC information is because that is a private data and it's solely managed by the customer

    Please follow the instructions set on this image:

    https://shots.jotform.com/elton/change_CC_001.png

     

     

    You'll get a screen like this so you can update your CC info

    https://shots.jotform.com/elton/change_CC.png

     

     

    I hope this helps, please do not hesitate to contact us if you still need help. We will be more than glad to assist you ASAP

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    Sam Broome
    Answered on March 14, 2013 at 10:06 AM

  • Profile Image
    Sam Broome
    Answered on March 14, 2013 at 10:07 AM