PayPal error: Things don't appear to be working at the moment

  • Profile Image
    zebualvi.drive
    Asked on August 02, 2019 at 03:27 AM

    Hi, when users on my form try to checkout using PayPal Guest option, it shows the following error after filling out all the details.


    "We're Sorry, Things don't appear to be working right now."


    Form works fine when I use an existing PayPal account. Could you please help with the error?


    Thanks.

  • Profile Image
    roneet
    Answered on August 02, 2019 at 03:34 AM

    I noticed many broken conditions in your Form. Could you please correct those.

    15647312091.PNG

    Also, I have tested your Form and it is correctly redirecting to the PayPal payment page. Have you resolved the issue already?

    Thanks.

  • Profile Image
    zebualvi.drive
    Answered on August 02, 2019 at 03:40 AM

    Hi Roneet,

     

    I fixed these already. Clicking on Submit button does take you to PayPal page where it only works properly if you have an existing PayPal account. Using Guest Checkout option results in the error I mentioned above. Not all users will have PayPal account so it is important to give them an option to just pay via their credit card.

     

    Thanks.

     

    EDIT: On the Guest Checkout Page, this error comes in when you enter your information, card details etc and then click submit to process it. When I tried that twice, it charged my Amex but gave this error.

  • Profile Image
    Nik_C
    Answered on August 02, 2019 at 03:58 AM

    The problem occurs, typically, because of the two reasons:

    1. You have entered incorrect PayPal email address in the Paypal payment settings. Please ensure that you have entered the correct Paypal email address in the payment settings of your Paypal payment field. After that, preview your form and make an actual submission again.

    2. You may also see this if Encrypted Website Payments is set to ON in your Paypal account. Setting it to OFF will resolve the issue. This setting can be adjusted from within your PayPal account by navigating to Profile > Selling Preferences > Website Payment Preferences and selecting OFF under Encrypted Website Payments.

    15647326712019-08-02_9-57-28.png

    Let us know how it worked.

    Thank you.


  • Profile Image
    zebualvi.drive
    Answered on August 02, 2019 at 04:17 AM

    Hi Nik_C,


    I tried these two already. Encrypted payment is OFF and address is correct. I have been able to pay, and so are others, if they have an existing PayPal account. It only gives the error if you try to use the Guest Checkout Option.


    I even tried to change the primary currency (from USD to AUD) as it was suggested as a solution on another forum but it did not work either. To verify, I just submitted another form and paid using my personal PayPal account which works completely as intended. So only Guest Checkout is affected.


    Thanks.

  • Profile Image
    Nik_C
    Answered on August 02, 2019 at 04:35 AM

    Thank you for the additional information.

    I tested your form and I was properly redirected to PayPal after submitting:

    15647347612019-08-02_10-30-14.png

    I wasn't able to submit it since it requires a live credit card, but if the issue persists on submitting there, I would advise you to contact the PayPal support, since it is happening on their website and we don't have control over it.

    Let us know how it worked.

    Thank you!