payments not going through

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    CLICKETIXMEDIA
    Asked on March 13, 2013 at 08:37 AM

    payments not going through

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    Welvin
    Answered on March 13, 2013 at 09:28 AM

    Hi,

    Do you mean, payment from your form? Which form from your account, let us know so we can check that for you.

    Furthermore, please try to check your form Pending Submissions (Incomplete Payment) page. This guide: http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    "If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as a Pending Submission. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction."

    Thanks