Error when trying to pay with PayPal from the form

  • mightymarriages
    Asked on August 3, 2019 at 10:47 AM

    We are getting a PayPal error when trying to use a Register and Pay button on one of our forms.  No one is able to register and pay with it.  We cannot figure out what is going on.  The URL of the error message is below.

    Would you please help us figure this out so clients can register for our event?

    Page URL: https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=cfba2116ff25&code=BAD_INPUT_ERROR
  • John_Benson
    Replied on August 3, 2019 at 3:15 PM

    I cloned your form, integrated it to PayPal, and then encrypted it. After submitting the form, I was redirected to PayPal. It means that the form itself is currently working.

    However, when I checked your form, I found out that you entered a username in the PayPal Account field. It should be the email address of your PayPal account.

    1564859607paypal email Screenshot 20

    Here's an example:

    Error when trying to pay with PayPal from the form Image 1 Screenshot 31

    Please check this guide for more information: How-to-Integrate-Form-with-Paypal-Standard.

    Let me know if you need further help.