Sendgrid integration: 'Authentication Failed! Please check your credentials' error message in the integration wizard

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    Bhat_Abhi
    Asked on August 04, 2019 at 01:24 AM

    getting authentication failed for sendgrid integration.

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    jherwin
    Answered on August 04, 2019 at 04:31 AM

    Please make sure the API for your sendgrid is correct, please refer to the guide below.

    Guide: How-to-Integrate-Your-Form-With-SendGrid


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    Bhat_Abhi
    Answered on August 04, 2019 at 12:43 PM
    Hi there,
    I can assure you it is 100% correct. I copy/pasted straight of SG.
    I'm really not sure why it's failing but I can confirm that I am adding the
    correct API key from sendgrid.
    ...
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    Kiran
    Answered on August 04, 2019 at 02:39 PM

    I have tried testing the SendGrid integration to a form with different API keys and was able to replicate the issue at my end. Let me forward the issue to our backend team to further investigate the issue. Once we have any update in this regard, we'll let you know here.

    Thanks!

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    Bhat_Abhi
    Answered on August 06, 2019 at 04:43 PM
    Hi there, do you know when this might be resolved... any estimation?
    AB
    ...
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    jherwin
    Answered on August 06, 2019 at 05:38 PM

    We haven't heard anything yet from our developers regarding the issue being reported in this thread and we would like to apologize for any inconvenience. Although we cannot provide any timeframe for when the issue will be fixed, please be assured that once there is an update we will notify you in this thread the soonest.

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    onurince
    Answered on August 09, 2019 at 10:04 AM

    Hi, 

    Sorry for the inconvenience. We investigated the issue. Since SendGrid changed their API, you have faced this issue. 

    We are starting to work on this. When it's done, we'll notify you. 

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    avatar87
    Answered on August 09, 2019 at 11:03 AM

    Hello Team, Thank you for the great support and providing updates!


    Since you are working on this. Would it be possible to have it such that we can choose the sendgrid list the person who completes the form goes to?

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    Welvin
    Answered on August 09, 2019 at 11:55 AM

    You're welcome.

    Unfortunately, the API is required for the integration to work. It is not accepting any API so I'm afraid there's nothing you can do about it for now. We will have to wait for our developers to fix this and update us here. 

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    onurince
    Answered on August 21, 2019 at 06:51 AM

    Sorry for the inconvenience. The issue has been resolved. Thanks for reporting.

    Please let us know if the issue persists.