Not Getting my Submissions

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    ONF2011
    Asked on March 13, 2013 at 12:36 PM

    I received a couple submissions that were forwarded to my email, after that they stopped. Why? I can see the submission in my files on JotForm and can then manually forward them to my email. The first one worked and then the second didn't with a message, "Reached Your Limit."  What does that mean? How can I get all my submissions forwarded ASAP my event is in 1 day!!!

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    moonzkie
    Answered on March 13, 2013 at 12:58 PM

    Hi,

    Sorry for the inconvenience this has caused. It appears that your email: lin@operationnf.org is in our bounce list for the following reason.

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 452-'4.3.1 Insufficien=t system storage'

    Your form should be working fine by now as I remove your email address in our bounce list. But please check your inbox if it is already full as this can be one factor why your email was in our bounce list.

    I would also recommend that you follow the instructions on this guide, to prevent this from happening again: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you.

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    EduardoMendez
    Answered on March 14, 2013 at 11:18 AM

    Hi there, 

    It seems we did not receive your response.

    Please respond to this thread by opening this link.

    Cheers!