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Paul AshurstAsked on August 5, 2019 at 4:55 AM
Hello,
My questions is regains the account email - paul@bournemouth7s.com, username - Ashurst.
Please help I'm going around in cirlces here with your website as I can't login due to my account being suspended? despite knowing the correct credentials.
I'm also having trouble sending this to you because is keep trying to get me to login which i can't because you've suspended this account.
Many thanks,
Paul
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Paul AshurstReplied on August 5, 2019 at 6:40 AM
Can anyone help me with this please?
Still unable to login despite changing and using correct credentials.
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Miles Jotform SupportReplied on August 5, 2019 at 6:49 AM
Hello.
I briefly browsed through your account and found what caused your suspension. It seems that in your form named ''Casual Labour Invoice'', you have a field which asks for sensitive banking information. This creates suspicion for ''Phishing''. Any sensitive info used in forms is strictly against our ''Terms of Usage'' at JotForm.
Here is the part which your form violates:
Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.
Here is the part of your form which asks for the info:
Since you can't access your account anymore, we can delete those fields for you and reactivate your account. In order to do so, we will need your confirmation.
You can review our Terms of Use from the link below to avoid facing problems in the future.
https://www.jotform.com/help/8-Terms-of-Use
For further assistance, please feel free to contact us again.
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Paul AshurstReplied on August 5, 2019 at 7:43 AMHi Miles,
Many thanks for coming back to me and apologies for going against your
terms of use I was unaware. Please could you delete these fields and then
reactivate my account?
Cheers,
Paul
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Miles Jotform SupportReplied on August 5, 2019 at 8:44 AM
Hi again.
I have successfully deleted the suspicious fields in your form and re-activated your account. Please note that if you put fields that are against the Terms of Use, the account will be suspended again.
For further support, we are always here to help you.