Unable to integrate PayPal

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    Asked on August 05, 2019 at 05:03 PM


    I am having difficulty adding PayPal to my form.  I'm not sure what I'm doing wrong. I connected the account and it says failed  at the top when I few the form. 

    Also, I'm trying to figure out how the customer pays the correct cost amount from the form.
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    Answered on August 05, 2019 at 06:42 PM

    Hi atjohnso,

    I have tried integrating one of my forms to PayPal just now. However, I wasn't able to replicate the issue you're reporting. I was able to connect my account without issues.

    Usually, that issue can be resolved by clearing your browser's cache or by using another browser. It happens to me sometimes and was able to resolve it by doing either of these. You can also refer to this full guide on How-to-Integrate-Form-to-PayPal-Checkout.

    In case you still experience the same issue after doing so, please let us know so we could check further.

    Regarding your other concern, I have moved it to a new thread so to prevent confusion on future responses. I'll be posting my reply on this link: https://www.jotform.com/answers/1916717