Card Forms : Email verification behaviour with Save and Continue later option

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    Asked on August 05, 2019 at 07:35 PM


    I am using the save and continue later feature on my form, unfortunately, every time someone resumes filling out their form, they have to re-verify their email before submitting the form. Whether or not they have already verified their email address during a previous session doesn't matter, if they don't go back to the email verification card and verify their address again, they won't be able to submit the form.

    Also, I am using the Terms and Condition widget, but the label text never lines up with the check box, no matter what I do (see screenshot).

    Thanks for your help

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    Answered on August 05, 2019 at 09:45 PM

    I have tried to replicate the issue with email verification on my side and I can see the email verification is required even when the user is trying to continue with the saved form. 

    I do not think this should be necessary considering the email is already verified. I'll raise this to our Development team to see if they agree to change to the behavior of this field with Card forms or at least make it optional to verify the email address the second time.

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    Answered on August 05, 2019 at 10:00 PM

    I have raised a concern regarding the re-verification of email with our Development team. Please note, there is no ETA however they will get back to you through this thread as soon as there is an update. 

    I have moved your other question related to Terms & Condition widget to a different thread. That helps us keep our forum organized as one question per thread. I'll respond to it shortly.