Issue with information emailing to us

  • Profile Image
    ascapub
    Asked on August 06, 2019 at 02:29 PM

    Hello, 


    An issue started around 12pm EST today with one of our forms. The information is no longer being sent to us formatted as it should.

    I've attached two screenshots. This first, labeled 'correct' is how the data has been emailed to us for a few years now, this is correct. The second, labeled 'incorrect' is how it is now coming in. It is no longer grouped together. 

    Everything seems normal in the Jotform Inbox. But the email notifications are more useful to us to stay organized. Is there something that can be done about this error. 

    The form can be found here: https://form.jotform.com/43384089500960 


    Thanks!

  • Profile Image
    IvayloK
    Answered on August 06, 2019 at 03:08 PM

    You can try to delete the notification and then add it again. Are all forms affected?

    You can also try to edit the e-mail template of the notification. In order to do this, you should click on the pencil icon of the notification and scroll down.

    Please test and let us know, if it works for you. We will wait for your response.

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