Change email address placed in the notification recipient

  • Tera lees
    Answered on August 06, 2019 03:39 PM

    Hello, the person who normally receives these emails went out on unexpected leave of absence in early July. We need to get the emails rerouted to me until she returns. Additionally, any emails sent since July 11 likely did not go through, as her email account would have been disabled. Can you help to get emails from July 11 rerouted to me and any new sent to me until she returns? Her name is LaDonna Jenkins-Thompson. Email address"

    Thank you.

    Tera Lees

  • jherwin
    Answered on August 06, 2019 04:44 PM

    Hello Tera - Unfortunately, we cannot make any changes to the form without the consent of the account owner. You can contact her to provide you with account credentials or to change the recipient for the notification.

    Also, sent email cannot be rerouted. Once the form is submitted, an email will be sent to the email address placed to the recipient of the notification. The workaround is by editing the submission and resubmitting the form so that the notification is triggered again.