Submissions are in inbox but not showing up as submissions or in Google Docs

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    Kwest1216
    Asked on March 14, 2013 at 11:26 AM

    My form shows that it has no submissions but if I click on my inbox they are both listed there and I can export them. They are also not showing up in Google Docs.

    Another issue -- when I complete the form I get nothing -- no message, no redirect, etc.. I've set my form to have the default Thank You message.

    Please advise.

    Thank you.

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    EduardoMendez
    Answered on March 14, 2013 at 12:47 PM

    Hi there, 

    I have checled the e-mail address and it is not on our bounce list.

    I have cloned your form and on the notification I added your e-mail address as well as mine.

    I received the notification:

    Did you receive the notification?

    I also checked the form on your page and it seems you have used the source code to embed the form.  Perhaps you can try a different method to test if it gives you any errors. You can also test your stand alone form to see if you receive any errors (I was not able to due to the payment field) 

    Here are a couple of guides to help you embed the form on to your page:

    http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    Please give that a try and let me know the results!

  • Profile Image
    Kwest1216
    Answered on March 14, 2013 at 01:04 PM

    I received the notification this time but it is NOT showing up in Google Docs or in my Jot submissions folder.

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    jefreylandicho
    Answered on March 14, 2013 at 01:22 PM

    Can you please try removing the current integration you made for your Google Docs and reintegrate it again?

    If the issue still persists, please let us know.

    Thank you.