Why my account is suspended?

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    Gary Spence  
    Asked on August 08, 2019 at 11:51 AM

    I WANT MY FORM ACTIVE AGAIN RIGHT NOW!!!! I ALREADY PAID FOR A YEAR SUBSCRIPTION... WHAT A WASTE OF MONEY!!! JUST REACTIVATE MY FORM AND UNSUSPEND MY ACCOUNT NOW PLEASE & THANKS. I LIKE THIS PLATFORM ID HATE TO HAVE TO STOP USING IT!!!!

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    AndrewHag
    Answered on August 08, 2019 at 12:19 PM

    These forms were found on your account and flagged as a fake investment scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1920446 as your subject. We will let you know about the status of your account after a thorough review of your proofs.