- BBBSCPAsked on March 14, 2013 at 02:12 PM
Hello, my client is having trouble accessing the PDF and Excel form submissions. She keeps getting a message " Internet Explorer cannot download server.php from secure.jotform.us. The request is either unavailable or cannot be found." I can access the information just fine and we are both using internet explorer. Any suggestions?
→PS. this issue is only on one form all the others are working
- jefreylandichoAnswered on March 14, 2013 at 02:29 PM
Thank you for using Jotform Forum Support.
Can you tell us which form you are having this issue with?
I would suggest resetting your client Internet Explorer Setting and see if the download issue still occurs. Click here to automatically reset your Internet Explorer setting.
Also, may I know what version of Internet explorer your client is using?
Please contact us again if the download still occurs after resetting IE setting.