Object doesn't support property or method error message

  • vva432webmaster
    Asked on August 8, 2019 at 4:54 PM

    next screenshot

    Jotform Thread 1920889 Screenshot
  • VincentJay
    Replied on August 8, 2019 at 5:31 PM

    Please try using a different internet browser and see if the issue still persists.

    Also, may we know what internet browser you're using? 

    We'll wait for your reply.

  • vva432webmaster
    Replied on August 8, 2019 at 9:38 PM

    Fire fox is the browser I am using and have for at least the last 10 years.

  • AshtonP
    Replied on August 8, 2019 at 10:08 PM

    I have tested your form on Firefox and it doesn't seem to be an issue. 

    90947 firefox test Screenshot 10

    Can you check if the firefox is updated to the latest version? It can be checked from the Browser options as shown below

    90948 Screenshot 20 Screenshot 21

    We request you to perform the same steps in a different browser such as Chrome. Let us know how it goes.

  • vva432webmaster
    Replied on August 8, 2019 at 10:38 PM

    Fire fox is up to date and google chrome is up to date.

  • roneet
    Replied on August 8, 2019 at 11:45 PM

    Have you tried to view the Form directly in desktop and mobile phone:

    https://www.jotform.us/form/52084847410151

    Let us know if you are experiencing any error while accessing the direct URL in phones.

    Thanks.