Account Suspended

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    Miriam Ziegler 
    Asked on August 08, 2019 at 08:14 PM

    I need urgent Help, my account is suspended without a valid reason or any notification.

    Can someone please help me?!

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    Answered on August 08, 2019 at 09:07 PM

    Your account was suspended because the form "92180566576870 - HIPE Athletic Chippendale Foundation Membership Students" was found on your account as suspicious of phishing activity because you're collecting credit card details and back account info in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card and other bank details directly though.

    A related guide for reference: Mastering-Payment-Form-Integrations-with-JotForm 

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, please follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.