account is suspended

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    Asked on August 08, 2019 at 10:21 PM

    Please help

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    Answered on August 08, 2019 at 11:47 PM

    I have checked your account shighmanhr  and your form 92165935076161 is suspicious of phishing activity as it is using a copyrighted logo in the form.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:
    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to with Thread #1921148 as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.
    Or, we can just remove the logo and lift the suspension on your account.

    Looking forward for you response.

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    Answered on August 09, 2019 at 05:43 AM
    Can you please just remove the logo and lift the suspension?
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    Answered on August 09, 2019 at 08:10 AM

    I have removed the logo in your form and activated your account.

    If you need further assistance, let us know.