What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Templates are not loading using IE

    Asked by itsyourspice on March 14, 2013 at 09:39 PM

    Is it just me...or the form templates not working?

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    JotForm Support

    Answered by jonathan on March 14, 2013 at 09:45 PM

    Hi,

    This is the link to form templates http://www.jotform.com/form-templates/

    Can you please try again. I was able to access it just fine using the tab menus on top.

    Inform us if the issue persist on your end.

    Thanks.

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    Answered by itsyourspice on March 14, 2013 at 10:01 PM

    links look live and clickable...nothing happens..
    I cleared my cache as well....didn't help

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    JotForm Support

    Answered by jonathan on March 14, 2013 at 10:22 PM

    Can you describe what is the page display on your end? is it a blank page, empty page..? 

    I can see that you are using IE browser. And you are correct as I was able to reproduce it in IE also.

    You may want to try using other browwer (Chrome or Firefox), they work on my end.

    Thanks.

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    Answered by itsyourspice on March 14, 2013 at 10:32 PM

    Works well in Chrome.....but rather use i.e....what do I need to do on my6 end?

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    JotForm Support

    Answered by jonathan on March 14, 2013 at 10:36 PM

    I am sorry but it seems to be a bug for IE at the moment. I have already elevated this to our next level support. So, they will be getting back to us once it is rectified.

    You can still use your Chrome to copy the templates and load it into your account. You will have to do this for now.. until it gets fixed in IE.

    Thanks.

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    Answered by itsyourspice on March 14, 2013 at 10:45 PM

    no problem...just wanted to be sure it wasn't me... :)

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    JotForm Support

    Answered by jonathan on March 14, 2013 at 10:50 PM

    Thank you.

    You'll be notified via this thread when this is fix. 

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    Chief Technology Officer

    Answered by eee on May 10, 2013 at 11:32 AM

    Hi,

    Problem has been solved,

    Kindest Regards,

    Ertugrul.