Unable to process PayPal payment, receiving error code 500

  • Profile Image
    Asked on August 10, 2019 at 07:28 PM

    Hi, The form will not process the paypal payment, I'm getting the message below

    Any ideas please?


    1565471855PP not working.png

  • Profile Image
    Answered on August 10, 2019 at 07:43 PM

    May I ask if you clicked the "PayPal Buy Now" button or the "Submit" button?

    Based on the error message, it seems that the issue is with the connection between Jotform and PayPal. 

    Can you please try to log out from Jotform and from your PayPal account? After that, restart your browser and then log back into Jotform and redo the PayPal integration. Here's a guide: How-to-Integrate-Form-to-PayPal-Checkout.

    I have cleared your form cache as well so that your forms will be refreshed from our servers.

    If the issue persists, let us know so that we can further investigate.

  • Profile Image
    Answered on August 11, 2019 at 03:40 AM

    Thanks, that's worked