My account has been suspended

  • Profile Image
    Asked on August 12, 2019 at 09:27 PM

    Is it possible to reactivate my account and we will remove the account no. details? We have seen in the previous questions that it is one of the reasons why one account was being suspended.

    Thank you.

  • Profile Image
    Answered on August 12, 2019 at 10:27 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting banking information, TIN and also using Copyright Logos. Following fields that triggered suspension of your account - 

    1. Copyright logos - Your form has 2 copyright logos that you are not authorized to use. If you are associated with these businesses you need to send the documents to 

    2. Bank account details - You cannot ask for this information if you are not a financial institution. 

    3. TIN - This field also looks like it's captured user's personal identification number. 

    We can lift the suspension of your account if you agree with our terms and allow us to delete the offending fields mentioned above. 

  • Profile Image
    Answered on August 13, 2019 at 02:43 AM
    Yes, I agree with your terms. You may also delete the offending copyright
    logos, bank account details, TIN info fields in the form. I hope my account
    will soon be reactivated.
    Thank you very much.
  • Profile Image
    Answered on August 13, 2019 at 03:13 AM

    All guilty fields have been removed and you're account has been restored.

    Please avoid adding such fields or your account will be permanently disabled.

    Thank you.