Problema para desencriptar respostas

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    Mundivox
    Asked on August 13, 2019 at 09:57 AM

    Olá, bom dia, tudo bem?

    Estou com um formulário ativo em andamento, e me deparei com um problema hoje. Como o mesmo está encriptado, recebi um e-mail com o botão para desencriptá-lo. Porém, quando clico nesse botão, não aparece a opção de inserir a senha para desencriptar, apenas aparece a resposta encriptada do formulário em uma nova aba. Por favor, podem me ajudar? Tenho certa urgência nessa questão.

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    BJoanna
    Answered on August 13, 2019 at 11:09 AM

    Your form is encrypted and you need to upload your Private key to decrypt date data. If there wasn't an option to upload your key, then the key you previously uploaded is saved in your browser. Did you maybe create multiple keys? That could be the reason why the data was not decrypted. 

    Please try to decrypt your data in some other browser, or use an incognito mode. You can also clear our browser cache.

    You can also decrypt your data on the submissions page of your form. 

    More about encrypted forms, you can find inside of this guide:

    Encrypted Forms and How to Use Them