Jotform integration with NetSuite ticketing system

Use Case: Using Jotform Ticket Submit webform

Flow- When a user submits a ticket it sends an email to our ticketing system. Our ticketing system, then generates a case and auto replies with that case number to the sender (user who submitted jotform). 

Pain- Is there a method in which the auto generated case number can be sent back to jotform user who submitted the web form?

Thanks, 

Hi Chris,

May we know what ticketing platform you're using?

If you're using Zendesk, currently we don't have a direct integration for that, but you can check this third-party integration through Zapier:

https://zapier.com/zapbook/jotform/zendesk/. It is an Integration with Zendesk ticketing system. So it will create new tickets in Zendesk with each submission.

Or you can use this one instead: https://automate.io/integration/jotform/zendesk.

Otherwise, please let us know the ticketing system to use so we could provide specific solutions.

Hi JohnRex, 

We are currently utilizing Netsuite by Oracle 

Thanks, 

Thank you for that information.

Unfortunately, a direct integration from Jotform to NetSuite is not yet available.

I also checked Zapier for a third party integration but it seems that the feature is also not available.

Let me raise this as a feature request to our developers. I may not able to provide a time-frame as to when and will it be implemented, but we'll keep you informed on this thread once an update is available.

Thanks John, but I believe the question is not about a current integration but about a jotform capability. 

When a form is submitted in this scenario, I believe the submitted user's email should be the "incoming" email displayed. Example; noreply@formresponse.com is the incoming reply to email should say, user@gmail.com (user's email who submitted the form). So a field in the form itself would enable this?

Thanks,