Jotform integration with NetSuite ticketing system

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    Chris
    Asked on August 13, 2019 at 12:28 PM

    Use Case: Using Jotform Ticket Submit webform

    Flow- When a user submits a ticket it sends an email to our ticketing system. Our ticketing system, then generates a case and auto replies with that case number to the sender (user who submitted jotform). 


    Pain- Is there a method in which the auto generated case number can be sent back to jotform user who submitted the web form?

    Thanks, 

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    JohnRex
    Answered on August 13, 2019 at 01:24 PM

    Hi Chris,

    May we know what ticketing platform you're using?

    If you're using Zendesk, currently we don't have a direct integration for that, but you can check this third-party integration through Zapier:

    https://zapier.com/zapbook/jotform/zendesk/. It is an Integration with Zendesk ticketing system. So it will create new tickets in Zendesk with each submission.

    Or you can use this one instead: https://automate.io/integration/jotform/zendesk.

    Otherwise, please let us know the ticketing system to use so we could provide specific solutions.


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    ventureme
    Answered on August 13, 2019 at 04:52 PM

    Hi JohnRex, 

    We are currently utilizing Netsuite by Oracle 


    Thanks, 

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    JohnRex
    Answered on August 13, 2019 at 05:10 PM

    Thank you for that information.

    Unfortunately, a direct integration from Jotform to NetSuite is not yet available.

    I also checked Zapier for a third party integration but it seems that the feature is also not available.

    Let me raise this as a feature request to our developers. I may not able to provide a time-frame as to when and will it be implemented, but we'll keep you informed on this thread once an update is available.

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    ventureme
    Answered on August 14, 2019 at 08:38 AM

    Thanks John, but I believe the question is not about a current integration but about a jotform capability. 

    When a form is submitted in this scenario, I believe the submitted user's email should be the "incoming" email displayed. Example; noreply@formresponse.com is the incoming reply to email should say, user@gmail.com (user's email who submitted the form). So a field in the form itself would enable this?


    Thanks, 

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    Emman_L
    Answered on August 14, 2019 at 10:27 AM

    Hi Ventureme, 


    Yes, that can be accomplished take a look at Explanation of Email Notification and Autoresponder Settings

     Sender Email: We have the noreply@jotform.com as the Sender Email. If you want to use the Email Field or Custom Address provided by your submitter as the Sender Email, you can do so but you'll have to setup SMTP through Mandrill. Here's how: Set Email Field as the Notification Sender Email Address with Mandrill.  

    however, you will need to setup SMTP through Mandrill to accomplish that. 

    Please try it, and let us know if you need more help.

    Best,