Jotform integration with NetSuite ticketing system

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    Chris
    Asked on August 13, 2019 at 12:28 PM

    Use Case: Using Jotform Ticket Submit webform

    Flow- When a user submits a ticket it sends an email to our ticketing system. Our ticketing system, then generates a case and auto replies with that case number to the sender (user who submitted jotform). 


    Pain- Is there a method in which the auto generated case number can be sent back to jotform user who submitted the web form?

    Thanks, 

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    JohnRex
    Answered on August 13, 2019 at 01:24 PM

    Hi Chris,

    May we know what ticketing platform you're using?

    If you're using Zendesk, currently we don't have a direct integration for that, but you can check this third-party integration through Zapier:

    https://zapier.com/zapbook/jotform/zendesk/. It is an Integration with Zendesk ticketing system. So it will create new tickets in Zendesk with each submission.

    Or you can use this one instead: https://automate.io/integration/jotform/zendesk.

    Otherwise, please let us know the ticketing system to use so we could provide specific solutions.


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    ventureme
    Answered on August 13, 2019 at 04:52 PM

    Hi JohnRex, 

    We are currently utilizing Netsuite by Oracle 


    Thanks, 

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    JohnRex
    Answered on August 13, 2019 at 05:10 PM

    Thank you for that information.

    Unfortunately, a direct integration from Jotform to NetSuite is not yet available.

    I also checked Zapier for a third party integration but it seems that the feature is also not available.

    Let me raise this as a feature request to our developers. I may not able to provide a time-frame as to when and will it be implemented, but we'll keep you informed on this thread once an update is available.

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    ventureme
    Answered on August 14, 2019 at 08:38 AM

    Thanks John, but I believe the question is not about a current integration but about a jotform capability. 

    When a form is submitted in this scenario, I believe the submitted user's email should be the "incoming" email displayed. Example; noreply@formresponse.com is the incoming reply to email should say, user@gmail.com (user's email who submitted the form). So a field in the form itself would enable this?


    Thanks,