Submission Page Freezing

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    penforhiregraphics
    Asked on March 15, 2013 at 04:22 PM

    When I try to go to the Submission page for my form in Google Chrome it freezes and I get the unresponsive page error and ask to kill or wait.

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    EltonCris
    Answered on March 15, 2013 at 05:28 PM

    Hi,

    Thanks for reporting.

    Can you please point to us the form where it's form page freezes? This sometimes happen due to the huge submissions data on a form but I don't think it's a problem with a small amount of submissions. I also can't replicate the problem here. Perhaps, clearing your browser's cache may help fixed the problem. Or, try another browser like FF and see if that helps.

    We'll be looking forward to your reply. Thanks!

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    penforhiregraphics
    Answered on March 15, 2013 at 05:39 PM

    It's not the form...it's when I'm on the Mr Forms page, choose a form, then click on Submission above to go to the Submissions page that shows the list of submissions and you can print and forward them.

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    EltonCris
    Answered on March 15, 2013 at 05:50 PM

    Yes, can you name the form please so I could check its submissions page? Also, have you tried my suggestions above? It could be a browser related problem since I could not replicate the problem here.

    We'll wait your reply. Thank you!

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    sasa999
    Answered on March 16, 2013 at 06:17 AM

    Yes, it freeze very often. Sometime need wait 1 or two minutes for thank you page. My form is herehttp://jotformeu.com/form/30715297090353

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    jonathan
    Answered on March 16, 2013 at 10:26 AM

    @sasa999

    Hi, I was not able to reproduce the freeze behaviour in your form http://www.jotformeu.com/form/30715297090353

    I was able to fill in and submit the form as normal.

    Can you please check and test again if you are still experiencing this problem.

    Please inform us if the issue persist.

    Thanks.