Bug: Cannot switch plans on Billing at My Accounts page

  • Profile Image
    clarkg
    Asked on March 15, 2013 at 05:18 PM

    Hi!

    I would like to either cancel my plan or downgrade to the free plan - in either case I request a full refund.  Am currently on Economy Plan.  I have tried doing this online via Account -> Billing, but it does not register my selection.  I have tried using ie and chrome with the same result.

    Please advise.

    Cheers!

    Grahame

  • Profile Image
    EltonCris
    Answered on March 15, 2013 at 06:22 PM

    Hi Grahame,

    Thanks for reporting. I was able to reproduced the problem. Let me forward this to our developers so they can fixed it as soon as possible.

    I have also cancelled your subscription for your convenience. You will not be charged again. The full refund may take 3 to 5 business days before it will reach back to your bank account.

    Thanks for considering JotForm!