- clarkgAsked on March 15, 2013 at 05:18 PM
I would like to either cancel my plan or downgrade to the free plan - in either case I request a full refund. Am currently on Economy Plan. I have tried doing this online via Account -> Billing, but it does not register my selection. I have tried using ie and chrome with the same result.
- JotForm SupportEltonCrisAnswered on March 15, 2013 at 06:22 PM
Thanks for reporting. I was able to reproduced the problem. Let me forward this to our developers so they can fixed it as soon as possible.
I have also cancelled your subscription for your convenience. You will not be charged again. The full refund may take 3 to 5 business days before it will reach back to your bank account.
Thanks for considering JotForm!