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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do i downgrade to the free option?

    Asked by clarkems on March 28, 2011 at 11:59 AM

    When I select cancel on my account I am taken to a page (plimus) that I do not have a username or password for.  I do not want to be charged another month and i want to downgrade to the free option immediately. 

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    Answered by allanftd on March 28, 2011 at 05:45 PM

    Hi clarkems,

    I can see from our database that you have already initiated the request to downgrade your JotForm account. It will take effect on 2011-04-25. 

    You may not need it anymore, but your Plimus username is the long string of numbers from the original Plimus email you received when you paid for your JotForm account.

    Please let us know if you need further assistance. We hope you continue to enjoy using JotForm.

    JOTFORM SUPPORT