I'm not receiving my notificaiton emails?

  • Profile Image
    Asked on March 28, 2011 at 01:20 PM


    I have been testing my notification email and I'm not receiving them in my inbox. I checked my junk mail and spam filters and found Undeliverable emails in my spam filter with the below message. What do I need to do to make sure I recieve these notification emails and all my recipients are receiving the auto-response emails. Most of my recipients will be using corporate exchange servers and I need to make sure these emails are not getting caught in spam filters.

    Thanks for your help,

    Andi Davison




    Delivery has failed to these recipients or distribution lists:


    An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

    The following organization rejected your message: emerson.com.s7a1.psmtp.com.

    Diagnostic information for administrators:

    Generating server: ying.interlogy.com

    emerson.com.s7a1.psmtp.com #<emerson.com.s7a1.psmtp.com #5.0.0 SMTP; 571 incorrect IP - psmtp> #SMTP#

    Original message headers:

    Return-Path: <andi.davison@emerson.com>
    Received: from ying.interlogy.com (localhost [])
                by ying.interlogy.com (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id p2SF3cPP020151
                for <andi.davison@emerson.com>; Mon, 28 Mar 2011 11:03:39 -0400
    Received: (from jotform@localhost)
                by ying.interlogy.com (8.14.3/8.14.3/Submit) id p2SF3Xia020099;
                Mon, 28 Mar 2011 11:03:33 -0400
    X-Authentication-Warning: ying.interlogy.com: jotform set sender to andi.davison@emerson.com using -f
    To: andi.davison@emerson.com
    Date: Mon, 28 Mar 2011 11:03:33 -0400
    From: andi.davison@emerson.com
    Reply-To: andi.davison@emerson.com
    Subject: (TEST) New submission: {form_title}
    Message-ID: <2b4e53de7f5f981c848b0871961ec74e@www.jotform.com>
    X-Priority: 3
    X-Mailer: PHPMailer Lite 5.1 (phpmailer.codeworxtech.com)
    MIME-Version: 1.0
    Content-Transfer-Encoding: 8bit
    Content-Type: text/html; charset="utf-8"

  • Profile Image
    Answered on March 29, 2011 at 03:35 AM

    Hi there,

    As you know, JotForm’s service allows you to send notification emails in any quantity. The way spam filters works is that if it identifies a number of similar emails coming from a singular source it will stop or block messages coming from that specific mail server or add us to the “blacklist”. Now obviously, your filters reject any email coming from us specifically because of that. The best thing you could do is to contact your administrator and ask for us to be taken off your black list.

    Hope this helps!


    Albert | JotForm Support