Why my account is suspended?

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    Kiara Stephenson 
    Asked on August 14, 2019 at 08:21 PM

    Hello, I tried logging into my account today and I am locked out. I have changed my password and still can not get in. I am a travel agent and have very important forms that I need access to. Can you help please?

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    Answered on August 14, 2019 at 10:57 PM

    The form 92244899939176 was found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    I deleted the guilty fields on your form and re-activated your account. Let us know if you need any further assistance.