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    Blank forms are getting generated to my account

    Asked by itsupport@sfwaldorf.org on March 28, 2011 at 02:38 PM

    Hello - for some reason Blank forms are getting auto generated to my account. Can you please help fix this? There are 20 of them or more now and it makes it very difficult to use my actual forms and data.

     

    Thanks.

    -Arian Solberg

    IT Manager

    SF Waldorf School

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    Answered by allanftd on March 28, 2011 at 05:24 PM

    Hi Arian,

    Thanks for bringing this to our attention. The blank forms have been deleted from your account. 

    Please let us know if you need further assistance.

    JOTFORM SUPPORT

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    Answered by itsupport@sfwaldorf.org on March 28, 2011 at 05:27 PM

    Thanks. This happened before. We deleted the forms and they returned. Do you know WHY this might be happening and how we can prevent it from happening in the future?

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    Answered by allanftd on March 29, 2011 at 01:44 AM

    Hi Arian,

    It is the first time that I have seen such an occurence. May we ask if the blank forms were automatically created one by one or all at the same time? If it does happen again please inform us through the JotForm Forum so that we can investigate further. Although I can speculate that the auto save function and/or intermittent internet connection may be some of the probable causes.

    To help prevent this from happening, please ensure that you log out of your JotForm account whenever not in use.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT