What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can conditional logic be applied to the contents of notification and responder emails?

    Asked by deheacock on March 28, 2011 at 03:26 PM

    My form conditionally displays fields.  Can the contents of any email notifications be made to display and send only those fields and values that were displayed and completed?

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    JotForm Support

    Answered by NeilVicente on March 29, 2011 at 04:28 AM


    Unfortunately that is not possible as of now. The notifications sent always follow the template that you have defined. The template can only contain html tags, so using logic on displaying the email cannot be done. This is a sound idea though so I am adding this in the feature requests list. Thank you for your input.




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    Answered by CurtainCallYouthPlayers on April 20, 2013 at 08:17 PM


    This is something I'm interested in, too.  Has this idea been implemented? 


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    JotForm Support

    Answered by jonathan on April 20, 2013 at 09:00 PM

    Hi Beth,

    Yes. This had been implemented already. It is now possible to Hide Empty Fields in Emails.

    You can do this in your form Setup & Embed


    Inform us if you have further question.