Deleting form submissions does not impact Square recurring subscription payments?

  • Profile Image
    WillowStores
    Asked on August 15, 2019 at 05:08 PM

    Hi,

    I just wanted to make sure that deleting form submissions does not impact recurring subscriptions?

    Meaning, for example, that if someone purchases a recurring annual subscription on my form (which uses Square integration), and I later delete their submission on Jotform, will it still charge them a year from now when their subscription renews? 

    thanks,

    Megan

  • Profile Image
    jonathan
    Answered on August 15, 2019 at 05:33 PM

    Hi Megan,

    That is correct. Deleting the submission data in the form Submission page will not affect the already existing on-going recurring subscriptions via Square integration.

    You can review more details on our user guide : How to work Square Subscription and Cancellation

    I hope this help. Let us know if you need further assistance.