Where can I find the private key for my encrypted form?

  • Profile Image
    Asked on August 19, 2019 at 01:12 PM

    I am looking for the private key don't have it can you resend it or how do I reset it.

    I need this ASAP

    Thank you


  • Profile Image
    Answered on August 19, 2019 at 01:46 PM

    Hello Jem - The private key is generated when you encrypted your form. Did you save it or not? If yes, then it's probably in your download folder.
    You can check this guide for more details regarding form encryption: Encrypted-Forms-and-How-to-Use-Them

    If you do not download the private key then you will not be able to access the submissions on your form. We are not saving the private key to our server so there is no duplicate for it.