Conditions: unable to create a new condition

  • Profile Image
    unciopolitics
    Asked on August 19, 2019 at 01:56 PM

    JotForm is not letting me create conditions on my survey I am trying to create. When I try to create a new condition and click on the enable button, the loading screen goes up and it never updates to the actual screen. I have tried to see if it is a computer issue (checked on three different computers and different servers), and I cannot get it to work. What should I do?

  • Profile Image
    IvayloK
    Answered on August 19, 2019 at 02:39 PM

    Can you please try to clear cache, cookies and recent history in your browser and use different browser, if still not working?

    Please try the above simple fixes and let us know, if the issue still persists.

    We will wait for your response.

  • Profile Image
    unciopolitics
    Answered on August 23, 2019 at 10:12 AM

    Hi, I have tried doing this and it is still not working. What should my next steps be?

  • Profile Image
    IvayloK
    Answered on August 23, 2019 at 10:40 AM

    I checked your form and noticed that you have 11 conditions (4 of them disabled). Are you trying to enable those disabled conditions or you just try to create new conditions?

    I was able to enable the disabled conditions in your account and on my cloned form.

    Can you please provide a short video with the issue, so we can further investigate?

    We will wait for your response.

  • Profile Image
    unciopolitics
    Answered on August 23, 2019 at 02:08 PM

    I am trying to create new conditions, and every time In try and go to the enable conditions page it won't load. I have waited until my screen has gone black to sleep before, so I dont think it is a slow connection on my internet. I have a video of the screen I am getting, but it will not let me upload a video to this forum.

  • Profile Image
    VincentJay
    Answered on August 23, 2019 at 02:22 PM

    Please try to upload your video to any of these:

    Youtube

    Vimeo

    Google Drive

    Or your own preferences and share the link here in the Support Forum. Also, for testing purposes only, could you please try using a different device if there's available? 

    We'll wait for your reply.

  • Profile Image
    VincentJay
    Answered on August 24, 2019 at 06:17 PM

    Thank you for sharing the video.

    I opened your account and I was able to replicate the issue. I also cloned the form to try it on my account and I was also able to replicate the issue.

    I will forward this issue to our developers so they can check it further. We will let you know on this thread once we have any updates.


  • Profile Image
    eugene
    Answered on August 27, 2019 at 12:28 PM

    Hello,

    This is fixed now!

    Thanks for reporting.