Jotform Encrypted Key is not on this computer and I need to access my excel file

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    Asked on August 19, 2019 at 06:00 PM


    I had tried turning off the encryption feature months ago. Can this be removed so I access my list

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    Answered on August 19, 2019 at 07:09 PM

    When you turn off the Encrypt Form feature of your form, the submissions after you turn it off will not be encrypted. However, submissions prior to disabling the Encrypt Form feature will still need the encryption key to decrypt.

    Only the encryption key that was created prior to the encrypted submission can decrypt the submission data.

    More information about this can be found in this guide — What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    If you have other questions or concerns, please do not hesitate to let us know.