Unable to Login to my account

  • Profile Image
    Saman Sheikh 
    Asked on August 19, 2019 at 08:28 PM

    Dear sir or madam,


    My name is Salman Sheikh. Long time user, first time caller.


    I cannot log into my jotform account. I can't even reset my password. The web page gives no error message or explanation. Just, nothing happens.


    Help....


    Regards,


    Salman




    Page URL:
    Jotform.com

    Screenshot
  • Profile Image
    roneet
    Answered on August 19, 2019 at 09:30 PM

    Are you able to login to the desktop version of your account?

    I have cleared the Form cache for your account. Could you please try checking your account now.

    To reset the password have you followed this method:

    Guide: https://www.jotform.com/help/489-How-to-reset-the-password

    Looking forward to your response.

    Thanks.

  • Profile Image
    GSMosaic
    Answered on August 20, 2019 at 04:43 AM
    Roneet,
    I started on desktop version. I would click "Forgot password" and nothing would come to my email.
    I clicked "Forgot password" again, and again, nothing has come to my email.
    Salman
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  • Profile Image
    gerardw
    Answered on August 20, 2019 at 06:29 AM

    Hello Salman,

    I could see that you have changed the account password. Hope you are able to login into your account. If not, please let us know.

  • Profile Image
    GSMosaic
    Answered on August 20, 2019 at 07:43 AM
    Gerard W,
    Yes. You will laugh at me. The Password Reset email did come through. But O365 did not move it to "Junk" or "Spam". It moved it to "Clutter."
    I stumbled upon it. Then I was off and running.
    Thank you.
    Salman
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