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Saman SheikhAsked on August 19, 2019 at 8:28 PM
Dear sir or madam,
My name is Salman Sheikh. Long time user, first time caller.
I cannot log into my jotform account. I can't even reset my password. The web page gives no error message or explanation. Just, nothing happens.
Help....
Regards,
Salman
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roneetReplied on August 19, 2019 at 9:30 PM
Are you able to login to the desktop version of your account?
I have cleared the Form cache for your account. Could you please try checking your account now.
To reset the password have you followed this method:
Guide: https://www.jotform.com/help/489-How-to-reset-the-password
Looking forward to your response.
Thanks.
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GSMosaicReplied on August 20, 2019 at 4:43 AMRoneet,
I started on desktop version. I would click "Forgot password" and nothing would come to my email.
I clicked "Forgot password" again, and again, nothing has come to my email.
Salman
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Girish JotForm SupportReplied on August 20, 2019 at 6:29 AM
Hello Salman,
I could see that you have changed the account password. Hope you are able to login into your account. If not, please let us know.
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GSMosaicReplied on August 20, 2019 at 7:43 AMGerard W,
Yes. You will laugh at me. The Password Reset email did come through. But O365 did not move it to "Junk" or "Spam". It moved it to "Clutter."
I stumbled upon it. Then I was off and running.
Thank you.
Salman
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